Smart two-way texting poised to improve pandemic patient communications
COVID-19 has been a catalyst in innovation for better patient communications. Instant updates, ease in scheduling, and appointment reminders can be easily integrated with your Epic secure texting infrastructure using nuiloa. The wide network of Epic customers in the US provides opportunities to allow for real-time messaging within these organizations.
nuiloa is a new conversation platform between patients and providers. This web application allows providers to automate their communication using real-time SMS and voice messaging. Administrative tasks for the staff can be reduced significantly through automated patient communication.
Chris Halsema, nuiloa’s founder and CEO, has developed an innovative solution that allows providers’ to save time and money. “One of the biggest gaps in healthcare today is the delay that happens after cancellation, a no-show or a change in an appointment. I wanted to build trust and reliability between providers and patients through technology while keeping everyone protected during this pandemic.”
With over 275 million smartphone users in the US, text messages have an open rate of 98% compared to other communication channels that are being used within the healthcare industry. This allows providers to effectively engage with their patients to reduce no-shows and increase appointment bookings. Since the U.S. healthcare system loses $150 billion each year from missed appointments, the use of automated reminders allows patients to be more aware of upcoming appointments and schedule their daily plans accordingly.
nuiloa is a self-service tool with a simple user interface that allows healthcare staff to create campaigns to instantly start conversations with patients. Automated conversations in real-time increase patient retention and satisfaction. It is now more important than ever to provide personalized care to patients.
Now also available in the Epic App Orchard store
For more information on texting in healthcare, read nuiloa’s report We All Text: The Growing Impact of Texting on the COVID-19 Patient Experience